1 reviews | Active since Jun 2016
Account Deibited Without Approval (Direct Axis)
<p>On first of June 2016, I contacted Direct Axis about a debit order going off my account for the past 4 years. Apparently it's a funeral plan which I have not taken on or approved but I have been debited. </p> <p>I was told its been investigated, when I followed up they said I would get a response within 24-48 hours. Upon follow up, I was told nothing was investigated. </p> <p> </p> <p>So I have logged another complaint and no response. </p> <p>If not resolved, I would have to take legal action. </p>
Hi
Thank you for bringing this to our attention. We have escalated your query to our consultants and will be in touch as soon as we have more information for you.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
Thank you for bringing this to our attention. We have escalated your query to our consultants and will be in touch as soon as we have more information for you.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are pleased that we could assist you and resolve the matter.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
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Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are pleased that we could assist you and resolve the matter.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team