JH
Jabulani H
1 reviews | Active since May 2021
12 May 2021, 15:37
Account closure
This financial provider operates like a machonisa, i have been trying to close my account and they appear not to have appetite to do so. They continue billing me even after i have settled my account. very disappointed
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Replies (2)
DirectAxis's replyOfficial
12 May 2021, 17:00Hello Jabulani, Thank you for reaching out to us. Apologies for the inconvenience caused in the process of trying to get your account closed. Thank you for your settlement payment. You are required to send us the proof of payment as it is a banking requirement. We also require a copy of your ID book, and if you are using the smart card you need to make a copy of the front as well as the back. In terms of the proof of residence, the document can either be a utility bill or an account statement not affiliated to FNB and not older than 3 months. You may email all of the above to *** so that we can pass it onto our support team to speed up the process. Team DirectAxis
DirectAxis's reply12 May 2021, 17:00
Official
Hello Jabulani, Thank you for reaching out to us. Apologies for the inconvenience caused in the process of trying to get your account closed. Thank you for your settlement payment. You are required to send us the proof of payment as it is a banking requirement. We also require a copy of your ID book, and if you are using the smart card you need to make a copy of the front as well as the back. In terms of the proof of residence, the document can either be a utility bill or an account statement not affiliated to FNB and not older than 3 months. You may email all of the above to *** so that we can pass it onto our support team to speed up the process. Team DirectAxis
JH
Jabulani H's updateReviewer Update
13 May 2021, 17:16I have forwarded you the so called documentation, but I am still disappointed as to why this was not communicated initially when I initiated the closure of this account. Your staff need to learn how to deal with customers. I will be happy if you can expedite the process and close this account. Thank you.
JH
Jabulani H's update13 May 2021, 17:16
Reviewer Update
I have forwarded you the so called documentation, but I am still disappointed as to why this was not communicated initially when I initiated the closure of this account. Your staff need to learn how to deal with customers. I will be happy if you can expedite the process and close this account. Thank you.