Account closure

<p>on the 23rd Feb i requested a settlement letter , for an amount due to be settled on the 24th. the agent then told me that she would not be able to cancel my debit order as it was due for the 25th so i confirmed that i would sort this with the bank. I paid the settlement amount on the 24th as per the letter, and i also requested the debit order to be reversed on the 25th. </p> <p>I am still awaiting (after about 6 calls to direct axis)closure of this account. the people are absolutely useless. i have been told many times that the account will be sent for lock and closure, but today the 22March, it is still not done. I spoke to an agent on the 13th March who checked with her team leader Adnan, who was meant to get this done urgently and call me back. I am still waiting for him to call me. Eveyn in the account department last week confirmed that this account is sent for closure and today someone else in accounts says its not done. I get transfered from dept to dept and no one seems to know what the hell is going on. I have paid the account and all i want it closed. I just want someone to do their damn job.</p>