1 reviews | Active since Aug 2012
Accessibility to the secured loan department
<p>I have been trying for two weeks speaking to different consultants to get someone from the secured loan division to call me back my goodness are we in a stone age? If the department has not closed down then they don't have phones, the message will be passed on so the consultants say,evertime I ask for a reference number it can not be presented they will pass the message again so they say really y?????All I am trying to do is to make an arrangement on the existing facility that I have with Direct Axis . The service is terrible and unbelievable </p> <p>My name is Larry Alan Alaard ID Number ********** 082085 please call me back, Did I really have to come here to get your response you just wasted a lot of my time goodness gracious </p>
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
It is sad to say that to date I have not received any response back from the team accept here on Hello Peter anyway it's all good, never mind it not necessary to contact me back I have made peace with the idea that you don't care about your clients ,actually I no longer consider myself as your client.
It is sad to say that to date I have not received any response back from the team accept here on Hello Peter anyway it's all good, never mind it not necessary to contact me back I have made peace with the idea that you don't care about your clients ,actually I no longer consider myself as your client.
Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist. Team DirectAxis
Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist. Team DirectAxis
Hi Thank you very much, I am pleased to confirm that a consultant has called be back
Hi Thank you very much, I am pleased to confirm that a consultant has called be back
Great! Thank you for the feedback.
Great! Thank you for the feedback.