Accepted 6 quotations and still no progress

I have spent most of my time since 2pm yesterday to 8pm and 8am today to 13h00 on the phone on hold to Direct Axis. When I have spoken to people I get told to accept a quotation (which takes about 15 minutes) - I have accepted this 6 times in the last two days. I know what my income is and they approved me for a R120 000 loan on my income. After verifying my income as exactly the same amount as I said, they approved me for R61 000 and are asking me to accept the quote for the 7th time. I can't believe this. I am about to leave my house in Eastern Cape and drive to their offices in Cape Town to sort this out because clearly someone doesn't know how to work with figures there!! I am in finance myself and work with numbers all day - I know how to read my payslip and bank statement but obviously they don't. I needed the R120 000 by 3pm yesterday, Its 13h20 today and I still don't know where I stand. This is terrible. Each time its an hour long phone call to speak to a call centre agent. When I ask for a manager they're never available or can't help either.