1 reviews | Active since Aug 2012
Abysmal Service
I have just had the worst experience with your loan department. Direct Axis Sales Team contacted me to say that there was a loan available to me. Yesterday they telephoned me and I spoke to two consultants – the first in the sales department and the second to do a credit check. I was then told that the application was successful. The consultant telephoned me back after five to tell me that all had been processed, the application was successful. She had me follow the prompts to accept the mandate and said that the loan amount would be paid into my account today. This was confirmed in an sms directly after she spoke to me. This morning I got an sms at 9.16 to say that the application was unsuccessful. Four minutes later at 9.20 I got another sms to say that the loan had paid out?!!! I telephoned your call centre, to be cut off three times! Eventually got through to the sales department to say that the application was unsuccessful, but that they couldn’t give me a reason. What on earth is going on – this service is disgraceful?
Breach of contract and severely lacking customer service.
Cannot believe this of an accredited company
Breach of contract and severely lacking customer service.
Cannot believe this of an accredited company
I wonder when that will happen because i have not been contacted yet?
I wonder when that will happen because i have not been contacted yet?
I rep**** as follows :
You still have not addressed the issue that your consultant told me that the loan was approved, that the money was going to pay out. The fact that I got sms’s confirming this and that the contract was finalised? How can this come out afterward? And if you refer to my loan statement you will see that it is up to date with no arrears? Many thanks Nan
I am still utterly disatisfied with your service and your delayed responses. Shocking
I rep**** as follows :
You still have not addressed the issue that your consultant told me that the loan was approved, that the money was going to pay out. The fact that I got sms’s confirming this and that the contract was finalised? How can this come out afterward? And if you refer to my loan statement you will see that it is up to date with no arrears? Many thanks Nan
I am still utterly disatisfied with your service and your delayed responses. Shocking
Try and address complaints with generic responses. Never get to the bottom of the problem and when asked for direct answers just ignore your clients responses as well as emails.
Try and address complaints with generic responses. Never get to the bottom of the problem and when asked for direct answers just ignore your clients responses as well as emails.
No - one has been in touch with me.
Obviously a reply to close this thread without actually dealing with the complaint
No - one has been in touch with me.
Obviously a reply to close this thread without actually dealing with the complaint