NS
Nerissa S
1 reviews | Active since Jan 2017
28 Jan 2021, 16:47
Absurdly Pathetic, *********** Agents
Excellent credit no issue with any bureaus, impeccable credit record existing client and no reason for a decline on a loan that they called to offer me. All I hear is contact the bureau despite informing them that there are no issues. Read from a script completely useless and *********** agents are what we are faced with at this company. When you ask questions you hear " I do not know," . Thatviscyrue they know nothing and expect one to trust them.
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Replies (1)DirectAxis's replyOfficial
29 Jan 2021, 10:13Hello Nerissa, Thanks for reaching out to us. We are extremely sorry to hear you feel that way, we acknowledge your frustration. We care about our customers and work hard to ensure that we keep up our service levels. We will escalate your concern onto our Customer Relationship Management Team and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply29 Jan 2021, 10:13
Official
Hello Nerissa, Thanks for reaching out to us. We are extremely sorry to hear you feel that way, we acknowledge your frustration. We care about our customers and work hard to ensure that we keep up our service levels. We will escalate your concern onto our Customer Relationship Management Team and a consultant will be in touch with you. Team DirectAxis
