cB
christo B

1 reviews | Active since Apr 2017

12 Apr 2017, 12:46

ABSULUTE NO SERVICE OR RESPONCE

<p>I have been trying now for weeks, and after hours on the phone, to get responce from them promicing email to me which i never recieved, I want to settle this account and i think i owe them R4,00 but after 10 minutes again on the phone with customer service, again was cutt of, i am so frustrated with them and they do have my number but never phone you back after one is cutt off. REALY A BAD DEPARTMENT AND INCOMPETANT STAFF.</p>

0
Replies (2)
DirectAxis
DirectAxis's reply12 Apr 2017, 13:09
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis

DirectAxis
DirectAxis's reply12 Apr 2017, 14:34
Official

Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis