Absolutely Useless Service

Good Day. I have taken out a loan with DirectAxis and was promised that the repayment amount will remain the same for the duration of the loan, unaffected by interest rate increases and decreases. However, ever since the start of this loan I've noticed additions of arrears interest every month even though the premiums are paid by debit order. I have made numerous inquiries into this matter but nothing was resolved even though the customer care staff agreed that I should not be charged. My account now stands at just over R240.00 in arrears. I've spoken to a lady by the name of Abigail who simply just transferred my call back to the switchboard after saying she will enquire with the accounts department. Another lady named Lola kept me on hold while she whispered to colleagues doing nothing else for over 10 minutes. I think DirectAxis should be ashamed for the way they treat their customers. I would suggest that people rather take loans from banks instead of this company who probably is robbing many other unsuspecting customers as well. A bunch of *******.