AG
Alexander G
1 reviews | Active since Aug 2011
29 Jan 2022, 08:43
Absolutely Pathetic Service
I settled my DirectAxis account [***] in full on the 24 December 2021 - the amount paid was R 137,510.21. My bank account was still debited on the 26 January 2022 with another installment (R 3,348.98). Also, when I settled my account I over paid by R 50 605.17 as I was unable to get a settlement amount out of DirectAxis. Although I have brought this to there attention, I am yet to receive feedback or a refund.
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DirectAxis's replyOfficial
31 Jan 2022, 10:24Hello Alexander, Thank you for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a refund. You are required to send us a copy of your ID and proof of residence. If you are using the smart card, please send a copy of the front as well as the rear. In terms of the proof of residence, the document can either be a utility bill or an account statement not affiliated to FNB and not older than 3 months. You are also required to send us the proof of payment as this is a banking requirement. You may email all of the above to *** so that we can pass it on to our support team. Team DirectAxis
DirectAxis's reply31 Jan 2022, 10:24
Official
Hello Alexander, Thank you for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a refund. You are required to send us a copy of your ID and proof of residence. If you are using the smart card, please send a copy of the front as well as the rear. In terms of the proof of residence, the document can either be a utility bill or an account statement not affiliated to FNB and not older than 3 months. You are also required to send us the proof of payment as this is a banking requirement. You may email all of the above to *** so that we can pass it on to our support team. Team DirectAxis