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Chanelize L

1 reviews | Active since Nov 2019

08 Apr 2021, 07:32

Absolutely pathetic service

I lodged a review on the 31st of March for this company regarding my account being settled and my debit order still being deducted (and on an earlier date than specified). I received I reply on the HelloPeter website and one call regarding the refund where the consultant advised they'd attend to the refund and that it'll take 10 working days.

I received a sms yesterday saying I must call THEM!! So I did, I was kept on hold by the first consultant for almost 10 minutes, 2nd attempt I just got cut off by the 3rd attempt I got through to a consultant and from there I was transferred to another 3 consultants! By this time I was way past irrate as I had been on this specific call for almost 13 minutes.

The consultant unfortunately was at the receiving end of my anger. He then advised he can see that proof of payment was requested, I received NO COMMUNICATION from them!! Now the refund has still not been actioned. How long will this still carry on for you to fix YOUR error!!

ABSOLUTELY PATHETIC!!

0
Replies (2)
DirectAxis
DirectAxis's reply08 Apr 2021, 09:59
Official
Hello Chanelize,  Thank you for reaching out to us.  Please accept our apologies for the inconvenience caused in the process of trying to get your account closed.  We are here to assist you until the matter is resolved.  Thank you for your details and your settlement payment. When requesting to have your account settled, a settlement letter is drafted, and after receiving your funds the account automatically goes into a closure process.  The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.  You are required to send us the proof of payment as it is a banking requirement.   You may email all of the above to *** so that we can pass it onto our support team.  Team DirectAxis 
CL
Chanelize L's update08 Apr 2021, 13:14
Reviewer Update
My account was settled via consolidation loan with Nedbank. I have emailed the documents as received from Nedbank as requested yesterday.

I find it unacceptable that that it takes this long and that the correct information was not communicated to me the FIRST time!!

Please refund my Installment as requested with immediate effect. If this drags on any longer I will report this issue to the ombudsman and will also have my debit order reversed.