SR
Samantha R
1 reviews | Active since Dec 2017
15 Jul 2020, 09:30
Absolutely Disgusting Service
A week has now passed and i have not heard anything from Direct Axis, this is absolutely disgusting. I am really frustrated with this institution and if i had had known better, i would have never taken out a personal loan with this organisation.
I have referred the matter to my legal team as i am not getting anywhere, they keep on advising that they will get back to me but nothing.
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Replies (2)
DirectAxis's replyOfficial
15 Jul 2020, 16:47 Hello Samantha, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience delays in responses from our agents. We have escalated your matter to our Covid-19 team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply15 Jul 2020, 16:47
Official
Hello Samantha, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience delays in responses from our agents. We have escalated your matter to our Covid-19 team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's replyOfficial
15 Jul 2020, 16:47 Hello Samantha, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience delays in responses from our agents. We have escalated your matter to our Covid-19 team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply15 Jul 2020, 16:47
Official
Hello Samantha, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience delays in responses from our agents. We have escalated your matter to our Covid-19 team and a consultant will be in contact with you. Team DirectAxis