Absolutely disgusting "service"

I have sent a number of e-mails to DirectAxis regarding my two personal loans, of which they responded to none of them. I then laid an official complaint, of which they did not respond. Eventually today I phoned them, and after seven phonecalls of either being cut off or being given the runaround to different departments, I finally managed to speak to someone. As we all know, financially, times are tough...fuel has increased, electricity has increased, however our salaries have not.

I am currently in credit on both of my loan accounts and have never missed a payment, however I requested for DirectAxis to please assist me financially by taking my current outstanding balance and extending it over the initial loan period, of which they declined. I asked them if there is any way in which they may assist me financially in order to reduce my monthly installment, and they simply advised no.

I am never come across a company that has zero consideration for their clients, especially when I was trying to make a plan before it gets to a point whereby I can no longer afford my monthly installment payments.

DirectAxis, I am extremely disappointed and disgusted in your customer service, or lack thereof!!!