Absolutely disgusting customer service by DirectAxis

On Wednesday 7 April I app**** for an extension to my existing personal loan with DirectAxis. I requested an extension to R190 000 and the consultant on the other end indicated that I had been approved for that amount, I must just send my documentation. I sent through my documentation the same day and had to phone back the next day only to be told that I had only been approved for R150 000. I again requested the other amount. The consultant indicated that they would enquire and phone me back. To date (14 April) no consultant from DirectAxis has phoned me even though I have phoned them back on numerous occasions and was told each time that they would phone me back the same day. I am STILL awaiting a finalisation of this.