CJ
CHARLENE J
1 reviews | Active since Feb 2017
23 Jun 2021, 09:49
Absolute Nightmare to obtain correct settlement amounts and impossible to communicate with a Manager
I have been struggling to obtain settlement amounts from Direct Axis in respect of my 3 accounts and after numerous requests via e-mail the consultants dealing with my request is still sending me incorrect information and have been ignoring my follow-up requests for the correct information.
I am very disappointed with the service received from this company who used to render such great service in the past.
I would appreciate it if someone in a Management position can contact me to resolve the matter at hand as I am unable to receive the correct information from the contact center or via e-mail.
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
23 Jun 2021, 14:12Hello Charlene, Thank you for reaching out to us.. Please accept our humble apologies for the inconvenience caused in the process of trying to get a settlement letter from us. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply23 Jun 2021, 14:12
Official
Hello Charlene, Thank you for reaching out to us.. Please accept our humble apologies for the inconvenience caused in the process of trying to get a settlement letter from us. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
CJ
CHARLENE J's updateReviewer Update
24 Jun 2021, 10:19Hi, please advise whether you managed to investigate my enquiry and when you will be in a position to furnish me with settlement statements for all 3 accounts in my name. Please also amend your records to ensure that all communications are sent to my new e-mail address which is *** as I have also been struggling to have this updated on my profile with Direct Axis.
CJ
CHARLENE J's update24 Jun 2021, 10:19
Reviewer Update
Hi, please advise whether you managed to investigate my enquiry and when you will be in a position to furnish me with settlement statements for all 3 accounts in my name. Please also amend your records to ensure that all communications are sent to my new e-mail address which is *** as I have also been struggling to have this updated on my profile with Direct Axis.
CJ
CHARLENE J's updateReviewer Update
25 Jun 2021, 10:09Thank you so much for your assistance in resolving my complaint, I received all settlement letters and truly appreciate your speedy response.
CJ
CHARLENE J's update25 Jun 2021, 10:09
Reviewer Update
Thank you so much for your assistance in resolving my complaint, I received all settlement letters and truly appreciate your speedy response.
DirectAxis's replyOfficial
25 Jun 2021, 10:51Great! Thank you for the feedback.
DirectAxis's reply25 Jun 2021, 10:51
Official
Great! Thank you for the feedback.
CJ
CHARLENE J's updateReviewer Update
28 Jun 2021, 09:48So sorry to bother you again, but I received my settlement statements and the reference numbers on the statements for Direct Axis and Wesbank accounts are not accepted when I load the beneficiaries on my Standard Bank Profile and I have been phoning the call center again 4 times and nobody answers the call when you hold on for a consultant. I am really feeling very frustrated with your Contact Center as it is an absolute nightmare trying to get hold of anyone to assist. Please furnish me with the reference numbers to use when paying from Standard Bank in order for me to settle the accounts.
CJ
CHARLENE J's update28 Jun 2021, 09:48
Reviewer Update
So sorry to bother you again, but I received my settlement statements and the reference numbers on the statements for Direct Axis and Wesbank accounts are not accepted when I load the beneficiaries on my Standard Bank Profile and I have been phoning the call center again 4 times and nobody answers the call when you hold on for a consultant. I am really feeling very frustrated with your Contact Center as it is an absolute nightmare trying to get hold of anyone to assist. Please furnish me with the reference numbers to use when paying from Standard Bank in order for me to settle the accounts.