A YEAR OLD COMPLAINT - NEVER RESOLVED!!!! WOW!!!

I have been erroneously referred to 4 Collections agencies, each of which have 3-5 different people calling me for +/- 1 yr. Eventually, after explaining to the myriad of people same thing, sending letters, faxes etc- , that all I did was move my deduction date, which DA acknowledged and accepted ( IN WRITING!), they failed to actually administer the change. Next thing, 4 external collectors, explaining the same thing over and over and over and over again. The collectors eventually agree and pass the file back to DA who simply passes it onto another collector without even reading it. A good lender I was, moving my debit order date up front don't you think? My first loan with DA was paid before its due date. Look at their response- FRUSTRATING!<br> From: [Email Removed]<br> Sent: ?2015-?11-?11 12:25<br> To: [Email Removed]<br> Subject: Re: Fw: *** : Payment Due Date Amendment from DirectAxis.[] {349990}<br> Good day Madam, <br> We have received your request and according to our system your *** has moved over to an external debt collections agency. <br> <br> Please do contact them: <br> JOHANN VERICRED COLLECTIONS<br> TEL : ***<br> Regards <br> Debt