KV
K V
1 reviews | Active since Oct 2017
13 May 2021, 13:20
A never ending communication struggle
SMS Received from Sanlam/Direct Axis stating my account is in arrears, authorize debit order". Is this ***** ? - as my payment goes off via debit order. Been trying to phone, transferred from person to person, or a unattended line - with people in the background. Emails sent also not actioned, or get a call back, to be told "I do not deal with this, will get someone else to contact you."
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DirectAxis's replyOfficial
13 May 2021, 15:43 Hello K V, Thank you for the feedback. We apologise that you had a poor experience trying to get assistance. We'll look into this immediately and be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply13 May 2021, 15:43
Official
Hello K V, Thank you for the feedback. We apologise that you had a poor experience trying to get assistance. We'll look into this immediately and be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,