MM
Marco M
1 reviews | Active since Mar 2012
25 Aug 2020, 08:30
A loan that I did apply for
Once again, direct axis out like sharks to ***** the consumer. This is excaltly why I will neve use them, and FNB for that fact ever again.
begining of lock down I apply for payment holiday, which is what they advertise, then it turns out to be another loan. So I did not accept this and processed to settle my account with Direct Axis in full, to close the account.
Lone behold, my account get debited with a loan that I did not accept from FNB. I got an email 6 days ago with a quotation to which I rep**** that I did not accept or apply for.
Why do you do this to the consumer!! what makes it worse is that out credit rating get affected because of your slow and *********** service.
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
25 Aug 2020, 13:02Hello Marco, We’ve received your review. Please accept our apologies for any inconvenience caused during this time. Your DirectAxis account was settled in May and there has been no debit deductions since. We have escalated your matter to our accounts department to investigate your query and we will provide feedback as soon as we have more information. Team DirectAxis
DirectAxis's reply25 Aug 2020, 13:02
Official
Hello Marco, We’ve received your review. Please accept our apologies for any inconvenience caused during this time. Your DirectAxis account was settled in May and there has been no debit deductions since. We have escalated your matter to our accounts department to investigate your query and we will provide feedback as soon as we have more information. Team DirectAxis
MM
Marco M's updateReviewer Update
25 Aug 2020, 13:12I am referring to the COVID-19 Cashflow relief, you have created a loan for that, which I never agreed to. The amount from this quotation is what has been debited off my account. This was an email sent to me 6 days ago, after I app**** for cash relief in April and never got a response, then I settlement my direct axis loan in May due to the lack of response. Now this new loan has been debited without me agreeing to anything.
Please, this is not on.
Please, this is not on.
MM
Marco M's update25 Aug 2020, 13:12
Reviewer Update
I am referring to the COVID-19 Cashflow relief, you have created a loan for that, which I never agreed to. The amount from this quotation is what has been debited off my account. This was an email sent to me 6 days ago, after I app**** for cash relief in April and never got a response, then I settlement my direct axis loan in May due to the lack of response. Now this new loan has been debited without me agreeing to anything.
Please, this is not on.
Please, this is not on.
MM
Marco M's updateReviewer Update
25 Aug 2020, 14:52Dear direct axis
This was the email that I email for the relief, ***. but got no correspondence again from my email on the 21 April 2020. After finding out that your relief measure was another loan that is when I proceeded with settling my direct axis loan.
I got no feedback from you or FNB, and I did not accept any relief measures from direct axis or FNB. This has originated from direct axis. I will gladly email you the quotation and emails that I have to assist you sort this out. Please then supply an email address.
This was the email that I email for the relief, ***. but got no correspondence again from my email on the 21 April 2020. After finding out that your relief measure was another loan that is when I proceeded with settling my direct axis loan.
I got no feedback from you or FNB, and I did not accept any relief measures from direct axis or FNB. This has originated from direct axis. I will gladly email you the quotation and emails that I have to assist you sort this out. Please then supply an email address.
MM
Marco M's update25 Aug 2020, 14:52
Reviewer Update
Dear direct axis
This was the email that I email for the relief, ***. but got no correspondence again from my email on the 21 April 2020. After finding out that your relief measure was another loan that is when I proceeded with settling my direct axis loan.
I got no feedback from you or FNB, and I did not accept any relief measures from direct axis or FNB. This has originated from direct axis. I will gladly email you the quotation and emails that I have to assist you sort this out. Please then supply an email address.
This was the email that I email for the relief, ***. but got no correspondence again from my email on the 21 April 2020. After finding out that your relief measure was another loan that is when I proceeded with settling my direct axis loan.
I got no feedback from you or FNB, and I did not accept any relief measures from direct axis or FNB. This has originated from direct axis. I will gladly email you the quotation and emails that I have to assist you sort this out. Please then supply an email address.
MM
Marco M's updateReviewer Update
27 Aug 2020, 06:42I have received no feedback! what is going on?
After email your only email address, I get a reply asking if I want to apply for covid relief again?
Also worth pointing out that you are partnered with FNB with this, so that fact it is taking this long to respond to this issue is ridiculous.
After email your only email address, I get a reply asking if I want to apply for covid relief again?
Also worth pointing out that you are partnered with FNB with this, so that fact it is taking this long to respond to this issue is ridiculous.
MM
Marco M's update27 Aug 2020, 06:42
Reviewer Update
I have received no feedback! what is going on?
After email your only email address, I get a reply asking if I want to apply for covid relief again?
Also worth pointing out that you are partnered with FNB with this, so that fact it is taking this long to respond to this issue is ridiculous.
After email your only email address, I get a reply asking if I want to apply for covid relief again?
Also worth pointing out that you are partnered with FNB with this, so that fact it is taking this long to respond to this issue is ridiculous.
MM
Marco M's updateReviewer Update
01 Sept 2020, 15:13Nabeelah please contact me immediately. You have confirmed that the voice recording Of me not accepting the loan for the debt relief and have also confirmed that the agent accepted this against me declining. You then mentioned that I am still liable for 1 payment, that I was willing to settle. Why has FNB sent me a settlement amount of 7k???!! I’m tired of waiting to close this. After this was all the fault of the agent from direct axis.
MM
Marco M's update01 Sept 2020, 15:13
Reviewer Update
Nabeelah please contact me immediately. You have confirmed that the voice recording Of me not accepting the loan for the debt relief and have also confirmed that the agent accepted this against me declining. You then mentioned that I am still liable for 1 payment, that I was willing to settle. Why has FNB sent me a settlement amount of 7k???!! I’m tired of waiting to close this. After this was all the fault of the agent from direct axis.