5 days later

5 Days later and STILL no response. Well done Direct Axis, you must be so proud of your poor client service.

After having an personal loan with Direct Axis and being handed over to Munnik Basson Dagma, I contacted MBD and requested a settlement letter. They send the letter to me within 10 mins I then made the FULL payment as per settlement letter and received confirmation from them with a payed-up letter. I then tried to contact Wesbank / Direct Axis and they directed me to customer service. I have send the payed-up letter to them TWICE requesting feedback but NO RESPONSE. This has now been days! My account still shows in a minus AFTER PAYING THE SETTLEMENT AMOUNT IN FULL. NO ONE is responding to my mail! NO ONE can help me when I phone them. NOTHING! Terrible service! I need my account rectified. PLEASE RESPOND VIA EMAIL.