4 DAYS OF TRYING TO GET TO THE RIGHT DEPARTMENT

I have been trying for 4 days to apply for a consolidation loan. I dialled the consolidations number on the website. After selecting the the new/additional loans option on the voice recording and punching in my id numerous times I get put through to the new customers consolidation loans department every time. After asking for my ID once again they transfer me to the existing customers department and then I hold 20 min - 40 min again and again. I have left numerous messages for a callback with various agents as well as on the website. Still no phone call. I finally get through to someone today to start the application and I get put on hold and wait a further 40 min. I have now been trying for an hour on various numbers and various call centre agents and am still holding. Could someone please get more agents to deal with the call load. This is ridiculous