SH
Samantha H

1 reviews | Active since May 2011

09 May 2018, 12:20

3rd Hellopeter Complaint! No feed back, no replies but we will take your money? I dont think so!

This is the THIRD COMPLAINT I am now writing to you! And still I am waiting for a reply regarding your debit order off my account for R67.15???? You send your standard response of "We are looking into it" blah blah blah!!!! Now I can assure you...I will NEVER take another loan from you ppl! I have all my fone logs, emails and Hellopeter complaints. I am now lodging this with the Ombudsman and lets see what happens now!

0
Replies (3)
DirectAxis
DirectAxis's reply09 May 2018, 12:50
Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

SH
Samantha H's update09 May 2018, 14:03
Reviewer Update
Thank you for the email, but does this letter confirm I will not be debited R67.15 each month for a protection plan???? As this is what my original complaint was about!
DirectAxis
DirectAxis's reply11 May 2018, 09:10
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!