2 months later...banking details still not changed

I changed my banking details over 2 months ago and I have phoned Direct Axis more than three times advising that I have changed my details.<br> <br> I have also written 2 emails advising of the change....this past weekend I got an sms saying that there debit returned unpaid. This is the case because Direct Axis debits a closed account and no one in the call centre or your emails department has not bothered to update my banking details.<br> <br> My credit record is being *****ed because of the incompetence of your admin processes - how many times do I have to phone and email to get my banking details updated???? This is disappointing...