11 months later and still not resolved

Please see previous complaint - http://hellopeter.com/direct-axis/complaints/december-debit-order-***<br> <br> Almost a year later and I find out that the problem was never fully rectified.<br> <br> I sent an email to [Email Removed] yesterday to enquire why the ARREAR FEES were not written off as promised in writing by Samir Petersen from your Dept Collections and they send me a statement of my payments. Thank you for the statement, but I already knew that I have not defaulted on my payments. The problem started when your company did not debit my account last year December, resulting in ARREAR FEES on my account due to your own neglect. <br> <br> I have now sent another email to your [Email Removed] requesting a PROPER investigation and for a manager to call me URGENTLY.<br>