Bad customer service

I tried booking accommodation through direct with hotels. When reserving the accommodation, the price was almost double the advertised price. Trying to get hold of them is very difficult as there is only the email of the managing director, Martin Oosthuizen. I send an email and got hold of his cell number from another site. Martin followed up for me with someone within the company. I was told they had not updated the pricing on the site. My explanation of the two rates not lining up was not read. My intelligence was insulted because I was told the amount was double because I was booking two nights and not one. I resent the email clearly indicating that the advertised rate is wrong. Did not get a reply. My phone calls go un-answered. I would recommend booking accommodation straight through the resort and not through Direct with Hotels as it costs exactly the same and the resort answers queries.