Pharmacy direct

I submitted my chronic prescription more than three weeks ago. I understand that it can take 5 to 7 days for the prescription to be received and processed, but the delay has now become unacceptable. For the past two weeks, I have been calling regularly to follow up on my medication. Every time I contact the call centre, I am promised that the medication will be delivered within 24 to 48 hours. Unfortunately, those promises have not been kept, and I still have not received my medication. As a chronic patient, I rely on this medication and cannot afford such delays. Unfortunately, because I am a Bonitas Medical Aid member, I am required to use this service. The lack of urgency, poor communication, and repeated unfulfilled promises are extremely disappointing. This level of service is unacceptable, and I expect an immediate resolution and delivery of my chronic medication.