Extremely delayed and poor services

I have been charged 2 times in last month and the previous month for the same medication. I informed pharmacy direct last month that I require meds on time this month as I am traveling. Despite gave processed 2 payments for the same meds on the 29 October 2022, nothing is recieved to date. Each month I need to call and email a minimum of 6 times to followup on my undelivered meds. This is supposed to be a convenient service yet it us so complicated to get an answer. I'm advised delivery should be 24/48 hours as they claim , how do u explain waiting from 29/10 to date.

Truly unacceptable to delay people with meds. This is also like the 3rd time this has happened to me in the past year.