Utterly Poor Service

Direct Channel called me to offer me a Legal Plan from Hollard. I accepted the policy and provided them with my email and postal address to forward me my policy schedule. it has been almost 4 months now and i have not received anything. They are debiting my account for R120pm but cannot keep up to promises. Harry Maharaj and Team have been giving me the run around now for a week, never having a solution or able to respond with a direct answer, keep pushing the blame over to Hollard. They claim to run a professional business, please explain why you guys don't have a direct line or receptionist in your Durban Branch? numbers provided on the internet don't exist? ever heard of a customer services department? This is a ****** Mickey Mouse organisation. i would love to now know how to cancel this policy and get my money back or do i speak to the Insurance Ombudsman?