Dropping the call on clients

So on Friday the 5th at 12:20pm, i received a call from one of the call centre agents at Direct Channel Holdings on behalf of Edgars.<br> I gave the agent time to explain the benefits of what she was calling about, but when i asked her to repeat herself after she rambles past some detail of the legal cover she was speaking of, she rep****: <br> \I though you were listening\"... and dropped the call.<br> SERIOUSLY.... And you expect business from clients with that stinking attitude.... I work in a call centre and this behaviour gives my agents a bad name....<br> Appalling... SIES"