Zero service

My wife and I were in desperate need for a fridge. We decided to go to dion wired only to met with incompetence. The person who handles accounts had no clue on how to check bank statements online as the Game/Dion wired call ce9nter agent advised us that it could be done online. So she asked us to please come in the following day (29/12/2015) only to find that she wasn't in. So for a second time we were asked to proceed to the game store in the center only to find out that there accounts person also was unavailable. We were then advised to go back to dion wired. When we arrived back at the store, the staff tried by all means to assist us and they explained that the accounts department is run by rcs and we should go to Dion wired at the cresta shopping center only to be met with another problem there systems were offline. Fuel, time and money was spent on calls to head office from the store staff using our mobile phones as they couldn't call out. This is disgusting custermore service or should I say lack there of. We sit now with a credit approval and no card and 300 out of pocket due to fuel and airtime spent. We are really disappointed.