GB
Greg B
1 reviews | Active since Jul 2013
10 Jul 2015, 15:20
You must be joking
Bought a DSTV walka from Dion Wired and it wont charge. Still within its year warranty, I contact them, paid to have it collected so that it can be repaired which it was. I get a phone call now telling me that they were unaware that Multi-choice have changed their policy and that I am required to take the walka back to Multichoice myself in order to be repaired. I did not buy the machine from Multichoice, I bought it from you. This is disgraceful customer service that will not be tolerated. I expect a call with the correct remedy to this situation <br> <br> Order number ***
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Dion Wired's replyOfficial
11 Jul 2015, 10:13Hello G-MAN613,
We are in receipt of your complaint with reference ***. Please accept our apologies for any inconvenience caused.
As discussed with your self, the following:
Multi-choice does not allow us to return items on behalf of the customer as customer needs to be in Multi-choices premises with ID book to verify their details.
We will exchange the faulty item with a newer model. You will pay in the difference.
Once payment has been received on our side we will dispatch new item for delivery next week.
Kind regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***. Please accept our apologies for any inconvenience caused.
As discussed with your self, the following:
Multi-choice does not allow us to return items on behalf of the customer as customer needs to be in Multi-choices premises with ID book to verify their details.
We will exchange the faulty item with a newer model. You will pay in the difference.
Once payment has been received on our side we will dispatch new item for delivery next week.
Kind regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Dion Wired's reply11 Jul 2015, 10:13
Official
Hello G-MAN613,
We are in receipt of your complaint with reference ***. Please accept our apologies for any inconvenience caused.
As discussed with your self, the following:
Multi-choice does not allow us to return items on behalf of the customer as customer needs to be in Multi-choices premises with ID book to verify their details.
We will exchange the faulty item with a newer model. You will pay in the difference.
Once payment has been received on our side we will dispatch new item for delivery next week.
Kind regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***. Please accept our apologies for any inconvenience caused.
As discussed with your self, the following:
Multi-choice does not allow us to return items on behalf of the customer as customer needs to be in Multi-choices premises with ID book to verify their details.
We will exchange the faulty item with a newer model. You will pay in the difference.
Once payment has been received on our side we will dispatch new item for delivery next week.
Kind regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73