Xmas gift purchased was actually an empty box

on 22nd Dec I purchased 3 health tracker watches as Xmas gifts , none of the staff checked the items in the boxes and nor did I think to check prior to leaving the store.

Gifts were wrapped & placed under the tree , on Xmas morning to my surprise I opened my box and it was empty, while the other 2 items were intact, thankfully.

A call was logged early on the 26th Dec with the call center, were i was asked to return to the store and the manager will assist with a refund. I get to the store and the store manager had an arrogant attitude when i explained the situation to him, he insisted that all items are checked by his staff & it was MY responsibility to check each box before leaving on the day it was purchased, and then to call within 24hours if there is a problem but since i returned after 4 days , he cannot help me with the refund of an empty box as he has no proof that the item was not in the box.

I then requested that he pulls out his camera records to prove that none of the staff opened the boxes to ensure the items were in there & i was told that i must leave HIS store because i am apparently screaming and telling him how to do his Job , i was told that i have no right coming there and there was nothing he could do about the empty box , i was then accused of *****ing the item that i had purchased and i must leave or he will call security to escort me out.

I had then called the customer care center while at the store, and advised the same person that i spoke to earlier about my experience, the call center agent asked to speak to the manager who had walked away already , apparently to try and pull out inventory which actually defeats the purpose because the inventory will obviously balance.

There was a couple standing beside me at the time and they insisted that i take this up further with consumer council , which I intend doing as I do not appreciate the arrogance, attitude, accusation and embarrassment I experienced.

I had called the call center again this morning , only to be told that they are awaiting feedback from the store manager & will get back to me by today as to how this situation will be resolved - i am still waiting ! *** was provided