1 reviews | Active since Dec 2009
Worst service ever experienced
Bad service with a bad attitude. I visited the Cresta branch at 2pm Sunday 14 June with the intent to buy a NESPRESS Lattissima Touch, as well as a JBL Authentics L8 speaker. First I went to the Nespresso section. After playing around for 15minutes, no-one had offered to assist me after which I decided to move on to the speaker. Also no-one there offered any assistance, or where available to assist. My eye caught another lady's attention, who I called over. Asking her about how the speaker is connected to Apple AirPlay, she mentioned warren and another guy should be able to assist. This guy had shaved hair with a ponytail on top. They were not eager to assist, but did say that you need to be connected to the router in order to play via AirPlay. When I wanted to connect with Bluetooth, I could not find the speaker on my Bluetooth. When asked the name of the device, they said JBL L8 (which I could not find) whereafter they had disappeared. <br> Just wanted to let the store manager know that these two guys had cost his shop about R10k of sales. This was disgusting service. They treat you like **** but expect you to spend money? No thanks. Cheers
We acknowledge receipt of your complaint with reference ***.
I am really sadden by your experience you had at our Dion Wired store recently and want to apologies for level of service you got on that particular day which was really unacceptable in terms of our DW and Wal-Mart beliefs and values. We at this store strive to create a friendly and inviting experience for all our customers. I want to assure that this will never happen again and also encourage you to continue shopping at your favourite Dion Wired store.
Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
I am really sadden by your experience you had at our Dion Wired store recently and want to apologies for level of service you got on that particular day which was really unacceptable in terms of our DW and Wal-Mart beliefs and values. We at this store strive to create a friendly and inviting experience for all our customers. I want to assure that this will never happen again and also encourage you to continue shopping at your favourite Dion Wired store.
Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
