Worst Service

<p>I purchased a laptop online on 02/03/2017, paid for my order and received a confirmation of payment on 06/03/2017. I've spoken to 3 different people since then to confirm when I would receive my order only to be told that there is no stock and I would receive a refund, after a week! When I placed and paid for my order there the laptop was available, I was then told that if I was offered a replacement I would need to pay in a difference, why? At the time it was advertsied it was available, according to your terms and conditions youwould offer a reasonable alternative, which should mean no extra payment and obviously something with the same specs not lower, correct? this is my first experience with Dion Wired online and I am very disappointed.</p>