EA
Emmanuel A
1 reviews | Active since May 2015
09 Dec 2015, 22:18
Worst Online Service
I bought an item online from the Dion wired website on the 27th November 2015, it did not have an option for me to collect the item from their nearest stores. 12 days later i have had no contact from Dion Wired or the courier company supposed to deliver my goods. To add insult to injury i was charged R400 for delivery. The Dion wired contact centre for following up on deliveries do not answer the phone lines.<br> <br> This is ridiculous, if you cannot service your online customers, please do not TRADE ONLINE!
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Dion Wired's replyOfficial
11 Dec 2015, 07:48Hello easibey,
We are in receipt of your complaint with reference ***7 and apologize for your inconvenience caused with the delay in delivering.
We confirm that the Online team is in contact with you and we trust that the matter will be resolved shortly.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***7 and apologize for your inconvenience caused with the delay in delivering.
We confirm that the Online team is in contact with you and we trust that the matter will be resolved shortly.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Dion Wired's reply11 Dec 2015, 07:48
Official
Hello easibey,
We are in receipt of your complaint with reference ***7 and apologize for your inconvenience caused with the delay in delivering.
We confirm that the Online team is in contact with you and we trust that the matter will be resolved shortly.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***7 and apologize for your inconvenience caused with the delay in delivering.
We confirm that the Online team is in contact with you and we trust that the matter will be resolved shortly.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,