1 reviews | Active since Aug 2015
Worst customer service/attitude ever from Dion Wired tyger Valley
I went to game to buy a new tv On Saturday. They were out of stock and the manager explained to me that Dion Wired has to match Game's price on the TV when Game is out of stock. The manager at Game checked and sent me to Dion Wired Tyger Valley as they had 14 of that particular model in stock. When we got to Dion Wired a extremely rude Sales person "Jaques" approached us and told us that Dion Wired stopped price matches a long time ago and sent us away. We went back to Game and the manager there told us to call the store manager at Dion Wired. I then called "Johan Snyman" the store manager at Dion Wired and he told me that they do still do price matches but he would have to first confirm with the regional manager. He assured me that he would call me back in 10 minutes. 20 minutes later I called him again and he appologized saying he had to now contact the buyer. The staff at Game told me that he is lying as the buyer is never available over weekends. 20 Minutes later my 2 month baby started getting difficult as we've been waiting in that loud environment for almost an hour. I then called "Johan Snyman" at Dion Wired again and he told me he tried to call me twice which was definitely not true as i've been standing there waiting with my phone in my hand the entire time and there were no reception issues. I'm very dissapointed by this behaviour/terrible service from Jaques and Johan at Dion wired, all this discomfort/drama just so that Jaques can get a slightly higher comission... i've been buying apliences there for the last 5 years but after this experience i'll never support Dion Wired again.
