Worst customer service ever - promises, promises, promises

<p>I bought a SMEG stove 3 weeks ago, on the 3rd of November, from them and I am still waiting for delivery. After multiple visits to the store to request about the situation, receiving a long explanation and even longer promis each time, I STILL does not have my stove! I only just found out that the order has never been prosessed and therefor the stove has never been orderedfrom SMEG. However, what I don't understand at all, is that the salesman, Jay, talked to the Smeg office last week on the phone, while I was standing there, during my second visit to the store to complain about the service. My husband and I spoke to the sales manager, Fuhail Navee, on Friday and he also promised that the stove and other appliances will be delivered today (Monday, 21 Nov 16) after 14h00, but again it was empty promises. Nobody even bothered to phone me at any time during the past 3 weeks to inform me about any changes in the situation.</p>