DM
Divan M
1 reviews | Active since Jun 2015
22 Jun 2015, 08:24
Wood in my Laptopbox
bought a lenovo laptop on saterday between 5 - 6 oclock. got home and never opening it even thoiught that I can pay R500 more getting the same laptop with a optical mouse and bag included.<br> Next morning going back to the store ( Somerset Mall ) where they oipened the box which was still sealed or clearly that hoiw it seem cause out came two pieces of wood and a piece of tile with an empty box inside. the Manage refused to give my money back and now Im left with a box of a laptop and two pieces of wood that I paid R6500 for what sould I do or who should I contact.
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Dion Wired's replyOfficial
24 Jun 2015, 07:52Hello divanmuler,
As discussed telephonically with yourself yesterday.
The laptop was sold to you in a sealed condition, signed out of our high risk cages and verified by our sales staff. Nothing untoward, regarding the weight of the box, the seal being broken or objects moving around in the box was noted other than the box was in a saleable condition as per all the other units in our cages.
All deliveries received at our back door are checked and our stock integrity protocols are sound and in place as explained to you. I have investigated your claims 100% and can find no wrong doing on the part of the manager Nadia who was on duty, nor the sales person who assisted you.
Both team members verify that the unit was in a sealed condition when it was sold to you and you returned the unit in an unsealed condition claiming there was no laptop inside the box.
The item was sold to you and was in your care from the minute it left the store.
Whilst I understand your frustration, in discussion with you yesterday, our position on the matter is unchanged.
I have escalated this issue to our resident CPA litigator and our decision has been verified.
Kind Regards
Nigel Pepperell
As discussed telephonically with yourself yesterday.
The laptop was sold to you in a sealed condition, signed out of our high risk cages and verified by our sales staff. Nothing untoward, regarding the weight of the box, the seal being broken or objects moving around in the box was noted other than the box was in a saleable condition as per all the other units in our cages.
All deliveries received at our back door are checked and our stock integrity protocols are sound and in place as explained to you. I have investigated your claims 100% and can find no wrong doing on the part of the manager Nadia who was on duty, nor the sales person who assisted you.
Both team members verify that the unit was in a sealed condition when it was sold to you and you returned the unit in an unsealed condition claiming there was no laptop inside the box.
The item was sold to you and was in your care from the minute it left the store.
Whilst I understand your frustration, in discussion with you yesterday, our position on the matter is unchanged.
I have escalated this issue to our resident CPA litigator and our decision has been verified.
Kind Regards
Nigel Pepperell
Dion Wired's reply24 Jun 2015, 07:52
Official
Hello divanmuler,
As discussed telephonically with yourself yesterday.
The laptop was sold to you in a sealed condition, signed out of our high risk cages and verified by our sales staff. Nothing untoward, regarding the weight of the box, the seal being broken or objects moving around in the box was noted other than the box was in a saleable condition as per all the other units in our cages.
All deliveries received at our back door are checked and our stock integrity protocols are sound and in place as explained to you. I have investigated your claims 100% and can find no wrong doing on the part of the manager Nadia who was on duty, nor the sales person who assisted you.
Both team members verify that the unit was in a sealed condition when it was sold to you and you returned the unit in an unsealed condition claiming there was no laptop inside the box.
The item was sold to you and was in your care from the minute it left the store.
Whilst I understand your frustration, in discussion with you yesterday, our position on the matter is unchanged.
I have escalated this issue to our resident CPA litigator and our decision has been verified.
Kind Regards
Nigel Pepperell
As discussed telephonically with yourself yesterday.
The laptop was sold to you in a sealed condition, signed out of our high risk cages and verified by our sales staff. Nothing untoward, regarding the weight of the box, the seal being broken or objects moving around in the box was noted other than the box was in a saleable condition as per all the other units in our cages.
All deliveries received at our back door are checked and our stock integrity protocols are sound and in place as explained to you. I have investigated your claims 100% and can find no wrong doing on the part of the manager Nadia who was on duty, nor the sales person who assisted you.
Both team members verify that the unit was in a sealed condition when it was sold to you and you returned the unit in an unsealed condition claiming there was no laptop inside the box.
The item was sold to you and was in your care from the minute it left the store.
Whilst I understand your frustration, in discussion with you yesterday, our position on the matter is unchanged.
I have escalated this issue to our resident CPA litigator and our decision has been verified.
Kind Regards
Nigel Pepperell