TW
Taryn W

1 reviews | Active since Oct 2013

13 Feb 2018, 17:56

Why honour the customer? No accountability, no delivery

What a **** show, Dion Wired. You ****** up and shrug your shoulders.

Ordered an item on Sunday, at what I found to be an exceptionally good price. Paid, received confirmation of my order, to be delivered in 5-10 days.

Then received a call from a (lack of) customer service person on Monday, who started making excuses as to why they need to cancel this order, incorrect pricing, referring me to Ts+Cs. Indeed, their Ts+Cs say, to put it in plain words, that should they f*-k up the pricing on their site, no worries or concern for the inconvenience it causes you, they are not liable to fulfill.

What a load of ****. When did this become OK? When did customer service and honouring your marketing and promise stop meaning anything?

For shame, Dion Wired. Besides being angry and annoyed that you can so easily call bull**** and withdraw on your end of a purchase promise, I am truly disappointed.

Such a shame.

Get your backend price capturers/product pricing management staff in order, and stop making your mess-ups your customers' problem.

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Replies (2)
Dion Wired
Dion Wired's reply13 Feb 2018, 22:32
Official

Good day,

We acknowledge receipt of your complaint with reference ***0 and would like to apologise for any inconvenience caused.

This matter was referred to Dion Wired Online Shopping Management for further investigation and assistance

Regards

Dion Wired Customer Service

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TW
Taryn W's update18 Feb 2018, 22:40
Reviewer Update
Still no response from online department at Dion Wired. Guess that confirms how important the customer is to them..