Whirlpool Washing machine Issue STILL not fixed/rectified

We purchased a Whirlpool washing machine from Dion Wired, on the12 December 2017 ,The machine was/is very noisy ,we went to Dion Wired Cresta and logged a call with them.A technician came out called Dylan and checked the washing machine and he advised that there is in fact an issue with the drum and he will provide his findings to the relevant people.

To date we have received no feedback and the washing machine is getting worse.