Where is my stove? Why is it not in my house?

Ordered a stove from Dion Wired, it has been 8 days and no delivery. Their promise of 3 to 5 day delivery is one big false promise. How can other companies make deliveries so quick and this one can not even tell me where my order is and when it is coming. Not impressed with their business ethics and their lack of responding to email enquiries. This company needs to be shamed. Also this is a very expensive stove we ordered and we need to know where it is and when is it coming. How can you not update people on their orders?! Terrible for people to spend money with such a big business and they can not deliver on time. Look at Superbalist and Takealot and get your online shopping and delivery service in better order.