What warranty - you people lie to get out of honoring it. Dion Wired Mall of the South + incredible Solutions

<p>I have a new (under 6 month old) Dell Laptop. I have that 3 year waranty with incredible solutions. Its been sent in as the charger socket is broken. I am now being told that the waranty does not cover physical damage - despite the waranty specifically being for hardware issues. The laptop is practically brand new, there is no way I could have broken it. Im being told I must have pushed the charger too hard into the port. HOW????? The charger is a specific length and the port is a specific length and there is rubber blocking the charger from endering the port deeper than it should SO HOW??? Its in good condition and sits on a desk thus suffering from minimal wear and tear.</p> <p> </p> <p>The Consumber Protection Act section 55(2) states that in terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an imp**** warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that:</p> <p><br />are reasonably suitable for the purpose that they are intended to be used for,<br /><br />will be durable and usable for a reasonable period of time, having regard to the use to which they would normally be put and to all surrounding circumstances to their supply</p> <p> </p> <p><br />If goods are found not to comply with these requirements then, for up to 6 months after receiving the goods, the consumer can:<br />return the goods, or<br />get the goods replaced, or<br />get the goods repaired.</p> <p> </p> <p>A charger being placed in a charging socket by a woman sitting at a desk is reasonable use. It breaking less than 6 months later is not reasonable. Trying to charge me for repairs to the laptop is unnaceptable. I was not negligent, the laptop is in good condition and it was not tampered with.</p> <p> </p> <p>I am coming in to Dion at Mall of the South on Saturday to see the manager with this section of the act as well as my waranty from incredible solutions and this had better be sorted out or I will take it further.</p>