What a hassle

<p>On the 3rd of March I ordered a fitness tracker on DionWired's website. The reason for ordering was that the website specifically stated it can be used for swimming. When the product arrived there was a label stuck on it that read 'do not swim with device'. I then requested a refund and DionWired was very prompt on their apology and collected the product very soon by courier.<br />However, trying to get my refund has been such a hassle. My product was collected on the 13th of March. After the product was collected I didn't get any kind of confirmation of a refund or that my product was successfully received. I then requested the status of my refund and so it went back and forth for the past two weeks with me not hearing anything and logging a query every time and being told that my refund will reflect soon.<br />If I had known what a mission this would have been I would have just taken it back to a store myself where I could've received my money instantly. Online shopping is supposed to make life easier but that is definitely not the case in this scenario.</p> <p> </p>