We are packing you're goods

Well. I bought a kenwood slow cook online 27/11/2017. Paid for it using my dion account. Today 13/01/2018 I received an email to make a review for the slow cooker that I still haven't received or used. I have been trying to call , sent a complaint still no one is calling me and my order is still pending. What type of business are you running. You received my cash I have the invoice to show and yet delivery?

Very very angry customer I need my money back or the delivery. This is nonsense