Warranty Repair - No Feedback - More than Month Later - Poor Service (Dion Wired / Samsung Service)

I bought a Microwave from Dion Wired in Centurion a few months ago. Used the microwave and all of a sudden i had sparks in the microwave. Booked the microwave in at Dion Wired Centurion for a warranty repair. The service adviser told me it could take up to 2 weeks for Samsung to come and collect the microwave. (Really??? Bad Service Samsung). After following up with Dion Wired they told me Samsung eventually collected the Microwave.

Days later and i eventually get contacted by an arrogant technician from Samsung service department. (Gift or Given or something) that told me there are burns on the microwave door and i microwaved foil or something which is not the case. Only thing closely to that which was in the Microwave was ready made meals in microwavable containers. The worst thing was the arrogant technician slammed the phone in my ear. I phoned back and spoke to the manager who went to speak to the technician and gave me call back to tell me there was foil microwaved which was not the case. I said give me a quote on the repair then even though it is not my fault. (What kind of warranty does Dion / Samsung offer with their devices???)

Weeks later Dion Wired phone me to find out if i got my microwave back. Really???

So Dion Wired has no idea what is happening to client's items once booked in for repair. Could be missing, ****** or sold.

Dion Wired i need answers and a working Microwave, it has been weeks and no feedback.