waiting on iphone number 4

<p> ive booked my defective iphone 5s in at dion wired hyde park, the phone would not switch on that morning for whatever reason, i know that standard waiting/turnaround time is 21 working days but i dont see how that can apply now as this is the 3rd time im booking this iphone in and getting "a new one", in less than a year into my contract...i know it does not take that long to check if a phone is defective and see fit to give me a new one, this is the 3rd phone and i cant be the only one having this problem, DION WIRED HAS BEEN NOTHING BUT ONE BIG INCONVENIENCE WHEN DEALING WITH THIS ISSUE!!! i go into your hyde park branch almost daily for a follow up, all i hear is that the matter has been escalated to head office and that there is nothing they can do??? YOU GUYS HAVE NO LOAN UNITS AND INCONVENIENCE THE CUSTOMER with long waiting times for what? No person today can live without having a smart phone!! I used to work for a retailer much like yours and back then the client was always given a new unit within a week, i have not had the chance to divert my calls to another phone and do not have another phone that takes a nano sim hence i miss all calls to that number(ie potential employers etc).</p> <p> </p> <p>i have spoken to harry from your head office and have had no follow up since 17/7/2017.</p> <p> </p> <p>I hope dion can resolve this simple issue timeously.</p>