Waiting 2 weeks for refund - receiving no response

This is my second DionWired complaint. After I received a damaged fridge from DionWired, they agreed to pick up the old one but if they deliver the new one, they won’t take it to the third floor where I stay beacaue there is no service lift and they are not willing to take the risk again. This is very bad service delivery since you pay for delivery and handling. I bought the fridge from a different company and they delivered it without any damages.

I asked for a refund and they agreed on the full refund which they will process after the fridge has been picked up. Today, two weeks later, I still haven’t receive a refund. They just don’t respond to any email.

I also requested an invoice for a washing machine that I bought, but I still haven’t received it.

As a loyal customer I am very disappointed. What must I do to get any service from you?

I guess I will just receive a generic response.