JV
Johan V

1 reviews | Active since May 2016

11 May 2016, 10:23

Victim of ****** at Dion Wired Boksburg

<p>I purchased a Canon 1200D from Dion Wired Boksburg, it was bought for me by my wife, unfortunately it was the wrong unit, the sales person convinced my wife to purchase it, but I wanted a Canon SX60HS for it's video capabilities. I went to the store in an attempt to swop the unit, the sales person said to his sales manager that I am a stupid areogant white man who thinks it is still apartheid, what does this have to do with the fact that the sales person is not able to do his job. Eventually, I received a SX60HS, but the camera does not want to focus at times, I do not want to return to that store where the customers are treated like *********, but my problem should be sorted by MassMart, the situation is unacceptable.</p>

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Replies (2)
Dion Wired
Dion Wired's reply11 May 2016, 13:53
Official

Good day,

We acknowledge receipt of your complaint with reference ***1 and would like to apologise for any inconvenience caused.

This matter was referred to senior management for further investigation and assistance.

Regards

Herman van der Berg

Customer Service

***

***

JV
Johan V's update31 Oct 2018, 05:47
Reviewer Update
This matter was never referred to senior management and remains unsolved.