Very Bad Attitude

I want to post the complain about (Dion the Groove mall in Pretoria)

We bought the gas heater (De long-hi)on the 24 June 2018 Sunday very excited since we were going to be warm finally, on the 30 June 2018 Saturday (less than 7 days) it was not switching on meaning it stopped working the the following day which was Sunday we took it back to the store DionWire at the Groove Mall in pretoria where we bought it. We explain the problem then asked for replacement or refund they told us about cpa and they said they want to take it back to the supplier Delonghi to check what could be the problem then they promised to call us the the following day for feedback but no one called, my wish was to get a new heater or to get back the money as the other stores do eg Builders ware housuntil I went there at around 15:00 to check what’s was the progress.

Very disappointing and unprofessional thats when they started calling the supplier on my presence I stood the for full 3 Hours asking for refund or replacement which they strongly disagreed which I strongly don’t understand why it was so difficult to get a new heater or refund worse cold front was inland on that day Monday 2July 2018 and went home without a heater going back to the cold house. After 3 hours of waiting they said the supplier will delivery the heater to their store on Tuesday (the following day) am so disappointed about Dion Wire I was not expecting such abuse in your store it feels like I jailed myself with my own money I been abused in simple terms, and I never set my foot on that store again three days in cold.

For more Details contact me on ********** 991