USELESS WARRANTY

My daughter leaves for China for a year on 15 May 2018. We purchased her Apple Mac Air from Dion Wired at the Blue route; it came with an extended warranty from Incredible solutions (IS) When her Mac developed problems in January this year we contacted IS; for a number of weeks they did not respond. After repeated attempts we eventually got someone to respond and collect the machine to supposedly attend to the screen flashing and overheating. About a month ago we got the laptop returned however the overheating problem remained . It was again collected on 25 April - i have since then battled to get a response as to what was happening with her computer. Copious calls and emails to BUYI (service assistant) had little effect. I requested a number of times for her manager CARLOS to contact me -to date he has not. In desparation I called the JHB office yesterday - at around 16:20, I got through once however no managers/directors were at work. I was cut off whilst waiting , Each time I called back ( 8 times)the phone went straight through to music I then called the Cape Town office at around 16:25, spoke to TIFFANY, she wasnt allowed to give any contact numbers. I had to repeatedly call her to find out whether she had got someone to assist. Finally Mandy called me, listened to my plight but to date 11 May (18:59) has not managed to do anything. She did mention though that they dont have the know-how to fix Macs, WHAT ON EARTH IS DION WIRED SELLING A COMPUTER WITH A WARRANTY THAT CANT BE HONOURED ??!! i had called NATASHA of Dion yesterday evening (the manager) she promised to assist but never got back to me and wasn t in the store today. I I spoke to Kha**** the store sales manager has been the only person who has tried hard to assist. Having made a number of calls today I finally got a name of an executive at Dion, I spoke to his PA (MARTIE) who was going to try to assist with my problem and contact a certain RICHARD LEACH , neither she or he have contacted me . VERY DISTURBING, AS YIELDED BY AN INTERNET SEARCH, IS THAT" IS ' MAY WELL BE IN THE PROCESS OF BEING LIQUIDATED. WHY IS DION STILL DEALING WITH THEM. ??

I need my daughters PC in Cape Town latest Monday and neither Incredible Solutions or Dion wired care . I am livid, appalled shocked and very distressed. THIS MUST RANK AMOUNGST THE WORST SERVICE THAT I HAVE EXPERIENCED IN A LONG TIME.