Useless Staff

<p>My wife bought an X-Box with a 500Mb data contract for R389 pm at Dion Wired. It was for her son who is a chef, he had budgeted R 400 a month for it. They asked for a top up account with a limit of R50 - the value of the 500 Mb. We got the first two R389 accounts for R13,271 and R24,974.</p> <p>After the first account, we contacted Dion Wired in the Grove, where we took out the contract. They sent a query to Vodacom and over a period of two weeks and various follow ups, they had no news. I had the contact of a Vodacom executive who I then contacted. It took three days for us to find out the contract isn't a top up, but a normal contract where (we learned) the limit only comes into effect after the session ends. Each session was downloading a game, and the next a game and updates. Probably 15 - 25 Gb each. The plan was that once the data cut off, the X-Box would be connected to the uncapped wifi at home.</p> <p>Vodacom understood. They extended us a "gesture of goodwill" by discounting the data cost from contract rates to top up rates, almost R32k discount on a R38k account. But the remaining R6,800 was still way more than the R400 budgeted for per month. So I went back to Dion Wired to ask them to take responsibility for the error. We have a letter from them admitting they messed it up. How would a 500Mb data contract EVER service an X-Box? AND if they knew how the limit worked on the contract, they surely did not warn us!</p> <p>SO - DION WIRED - Please take responsibility for the lack of knowlege of your staff whereby you have breached several of our rights as a consumer, and pay the account! I have completed the NCC forms, I will submit them by the end of the week.</p>